Returns

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a few days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not yet received your refund, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing period before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at:

contact@plum-smile.com

EXCHANGES (IF APPLICABLE)

We only replace items if they were originally defective or damaged.

If you need to exchange your item for the same product, please email us at:

contact@plum-smile.com

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item.

Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves so they could give it to you later, we will issue the refund to the gift giver and they will therefore be informed of your return.

SHIPPING

To return your product, we will send you a mailing address by email.

Return shipping costs are your responsibility and are non-refundable.

The delivery time for your replacement product may vary depending on your location.